When a potentially violent situation threatens to erupt on the spot and no weapon is present, verbal de-escalation techniques are an appropriate strategy. Reasoning with an enraged person is not possible.
The first and only objective in de-escalation is to reduce the level of arousal so that discussion becomes possible. De-escalation techniques are abnormal in these situations. we are adrenally driven to fight, flight or freeze when scare or threatened. However, to effectively de-escalate a situation, we can do non of these. We must appear centered and calm even when we are terrified. Therefore, these techniques must be practiced before they are needed so that they can become 'second nature'.
Legal & Ethical Reasons for Tactical Verbal De-Escalation
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Use of Force Continuum
Creating a De-Escalation Mindset
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Duration: 4 hours (classroom only)